How to set up and use Widex hearing aid apps

1. Download and install the app
   
   Download the "Widex App" from the Apple App Store or Google Play Store depending on your device.
   
    
   
   
2. Pair your hearing aids
   
   Open the app and follow the on-screen instructions to pair your hearing aids with your smartphone via Bluetooth.

1. Download and install the app
   
   Download the "Widex App" from the Apple App Store or Google Play Store depending on your device.
   
   
   
   

2. Turn On Bluetooth:
   

   Enable Bluetooth on your smartphone through the settings menu.
   
   

3. Prepare your hearing aids
   
   For chargeable models, place them in the charger and then remove them to activate pairing mode.
   
   For battery-powered models, open and close the battery doors to activate pairing mode.
   
   
4. Open the Widex Moment app
   
   Launch the app and follow the on-screen instructions.
   
   
5. Search for devices:
   
   The app will scan for nearby hearing aids. Ensure your hearing aids are close to your phone.
   
   
6. Select and pair
   
   When your hearing aids appear on the app, select them to complete the connection.
   
   
7. Complete setup
   
   Follow additional prompts to configure settings and personalize your hearing experience.

Bluetooth Issues

• Ensure Bluetooth is turned on and your phone is connected to the hearing aids.
  
  
• Fix: Restart your phone's Bluetooth and hearing aids, then reconnect them.

Outdated app

• The app may not work properly if it’s not updated.
  
  
• Fix: Go to the App Store or Google Play Store and update the Widex Moment app.

Hearing aids not in range

• The app needs your hearing aids to be within a few feet of your phone.
  
  
• Fix: Ensure your hearing aids are close to your phone during use.

Battery or power issues

• Low battery in your hearing aids can cause connection problems.
  
  
• Fix: Fully charge or replace the batteries in your hearing aids.

App glitches or crashes

• Temporary app bugs can disrupt functionality.
  
  
• Fix: Close the app, restart your phone, and reopen it. If the problem persists, uninstall and reinstall the app.

Incompatible software

• Make sure your phone’s operating system (OS) is compatible with the Widex app.
  ​
• Fix: Check for OS updates and make sure your phone meets app requirements.

Connection conflicts

• If your hearing aids are connected to multiple devices, the app may not function properly.
  
  
• Fix: Disconnect from other devices and pair only with your phone.

If these solutions don’t work, contact your hearing care professional or Widex support for further assistance.