Secretary Brittany was most helpful and ordered new aids for me. Audiologist Shawn gave me a hearing test and then set up my aids. He was knowledgeable, listened to my issues and took into consideration the things that I had problems with in the past. He did a great job of setting up my aids, then confirmed the settings using real ear testing. Shawn then installed the new phone app, which included six programs for various conditions and using the universal program I now hear birds and other higher frequencies better than ever. Great service!