Connectivity and pairing Widex hearing aids

Turn Off the Hearing Aids:

• For rechargeable models, place the hearing aids in the charger.
• For battery-powered models, open the battery doors.

Activate pairing mode:

• For rechargeable models, remove the hearing aids from the charger.
• For battery-powered models, close the battery doors. The hearing aids will automatically enter pairing mode for 3 minutes.

Enable Bluetooth on your device: Open the Bluetooth settings on your smartphone or compatible device and turn Bluetooth on.

Search for Devices: Wait for your Widex hearing aids to appear on the list of available devices. They will usually be listed as the model name (e.g., "Widex Moment").

Pair the Hearing Aids: Select the hearing aids from the list, and your device will pair with them.

Widex Bluetooth hearing aids are designed to work with Widex mobile apps. With the app you can control and personalize your hearing aids sound settings. When you have paired your hearing aids to the smartphone you are able to stream sound directly from your compatible Android and iOS devices.

To Pair your phone with Widex hearing aids:

Enable Bluetooth on Your Phone: Go to your phone's settings, find the Bluetooth settings, and turn Bluetooth on.

Put Your Hearing Aids in Pairing Mode:

• For battery-operated models, open and close the battery compartment to turn them on, then press and hold the hearing aid button until you hear a beep or see a flashing light, indicating pairing mode.

• For rechargeable models, turn them on with the power button and hold the button until you hear a beep or see a flashing light.

Pair with Your Phone: On your phone, open the Bluetooth settings screen. You should see the hearing aids listed under available devices. Tap on your hearing aids in the list to pair them. You may need to confirm the pairing on your phone.

Based on your Widex hearing aids model, pairing via direct Bluetooth is possible

Enable Bluetooth on your computer

• On Windows: Go to Settings > Bluetooth & devices and toggle Bluetooth on.
• On Mac: Go to System Settings (or System Preferences) > Bluetooth and toggle it on.

Put your hearing aids into pairing mode

• Usually, this involves turning them off and back on or following specific instructions in the user manual.
• Keep them close to your computer so they can be discovered.
• Select your hearing aids from the Bluetooth list When they appear in the list of available devices, select them to connect.
• If prompted for a code, try “0000” or consult your manual.

Confirm successful connection

• Your computer may show a confirmation message.
• You can also check audio output settings to ensure your hearing aids are selected as the default audio device.

Other possibility to connect your Widex hearing aids to the laptop or computer is Widex SoundConnect.That little device is a USB dongle that effortlessly plugs into your computer and streams audio directly from your computer to your Widex hearing aids. Basically, it acts as a bridge between your digital world and your hearing aids, delivering unparalleled sound from your computer directly to your ears.

Set up the TV streaming device

• Plug the Widex streaming device (TV-DEX or TV Play) into your TV’s audio output (e.g., optical or RCA).
• Connect the device to a power source and ensure it’s turned on.

Activate pairing mode

• Refer to the device’s user manual for instructions on how to activate pairing mode.
• Typically, this involves pressing a button on the streaming device until a pairing indicator starts blinking.

Pair your hearing aids

• Turn your hearing aids off and then back on (or open and close the battery door).
• Keep them close to the streaming device to allow the devices to detect each other. Once paired, you may hear a confirmation tone in your hearing aids or see an indicator on the streamer.

Test the connection

• Play audio from your TV and check if you can hear it clearly through your hearing aids.
• Adjust the volume and sound settings on the streaming device or the Widex app, if available, to find your preferred sound level.
  
  

Below you can find video guides on pairing Widex hearing aids with a TV using a Widex TV play device

1. Charge and Power On Sound Assist

• Charge Sound Assist fully according to the instructions in the user manual.
• Power on Sound Assist (usually by pressing and holding its power button).

2. Prepare Your Hearing Aids

• Open and close the battery door (for battery-powered aids) or power them off and on (for rechargeable aids) to put them into pairing/search mode.
• Keep your hearing aids close to Sound Assist—within a few inches—during pairing.

3. Activate Pairing Mode on Sound Assist

• Press and hold the pairing or connect button on Sound Assist (check your manual for the correct button and duration).
• A light or audio cue should confirm that Sound Assist is now searching for hearing aids.

4. Confirm Connection

• Wait for a beep or notification in your hearing aids indicating they’ve connected.
• Sound Assist may also have a light or indicator showing that the connection is successful.

5. Test the Connection

• Play audio (e.g., music on your phone connected to Sound Assist) or make a phone call.
• Confirm the sound is streaming through your Widex hearing aids.
• Adjust volume or settings as needed, either on the Sound Assist or via any connected app (if applicable).