Widex Accessories

The battery life for Widex hearing aids varies based on factors like the battery size, daily usage, and streaming. Generally:

• Size 10 batteries typically last 3–5 days
• Size 312 batteries typically last 3–7 days
• Size 13 batteries typically last 6–14 days
• Size 675 batteries typically last up to 14 days

Keep your batteries sealed until you’re ready to use them. If you remove the label, they will start to lose power and be exhausted after 4 weeks or so, even if you don’t use your hearing aid at all during that period.

Store your batteries in a cool, dry place away from children and pets; batteries are dangerous if swallowed. And store your hearing aid with the battery door open to make sure it’s not using battery power when it’s not in your ear.

When it’s time to change to a new battery, remove the label and let the battery ‘breathe’ for 60 seconds before placing it in your hearing aid. Change your hearing aid battery in a flat, uncluttered place with a soft surface; a kitchen table with a tablecloth is ideal.

Yes, rechargeable batteries in Widex hearing aids can be replaced, but the process must be done by a professional. These batteries are designed to last for several years under normal use, but over time, their performance may decline.

Steps for Battery Replacement:

1. Identify the Issue: If your rechargeable battery isn’t holding a charge, contact your hearing care provider to confirm that a replacement is needed.
2. Professional Replacement: Rechargeable batteries in Widex hearing aids are built-in and require specialized tools for replacement.
   Take your hearing aids to your provider for safe and proper replacement.
3. Maintenance During Replacement: You may be offered loaner hearing aids to use while yours are being serviced.

1. Prepare the Widex charger:

• Plug the charger into a power outlet.
• Ensure the charger is receiving power (indicator lights may show this).

2. Insert Hearing Aids into the Widex charger:

• Place each hearing aid into its designated charging slot.
• Ensure the left and right hearing aids are in the correct slots (often marked L and R).

3. Check charging status:

• The hearing aids’ indicator lights will turn on to confirm charging.
• A steady or blinking light typically means the devices are charging (refer to your model’s manual for light codes).

4. Charging time:

• A full charge takes about 4 hours and provides 16–20 hours of use.
• A quick charge of 30 minutes can provide several hours of use if needed.

5. Remove After Charging:

• Once fully charged, remove the hearing aids from the charger.
• They will automatically turn on and be ready for use.

1. Connect the Power Supply

• Plug the charger’s power cord (or USB cable) into the charger.
• Insert the other end into a power outlet or USB power source.

2. Check LED Indicators

• Many Widex chargers have an LED that lights up when the charger has power.
• Refer to your charger’s manual for specific indicator meanings (e.g., solid green, flashing, etc.).

3. Charge Your Hearing Aids

• Once the charger is powered, place your Widex rechargeable hearing aids into the charging slots as directed.
• Typically, an LED on or near each slot lights up to confirm that charging has started.

4. Complete Charging Cycle

• Leave your hearing aids in the charger until they reach a full charge (often indicated by a steady LED or outlined in the manual).
• For most Widex models, a full charge takes around 3–4 hours.

Here are common reasons why your Widex hearing aids may not be charging and how to fix them:

1. Charger not connected properly:

• Ensure the charger is securely plugged into a power outlet and receiving power.
• Fix: Check the connection and verify the charger’s indicator lights are on.

2. Hearing Aids not inserted correctly:

• The hearing aids might not be positioned properly in the charging slots.
• Fix: Remove the hearing aids and reinsert them carefully. Ensure they align with the correct slots (L/R).

3. Dirty charging contacts:

• Dust or debris on the charger or hearing aid contacts can block charging.
• Fix: Gently clean the contacts on both the hearing aids and the charger with a dry, soft cloth.

4. Battery Issues:

• The rechargeable batteries may be depleted or faulty.
• Fix: If the hearing aids have been in use for several years, the batteries might need replacement by a professional.

5. Charger malfunction:

• The charger itself might be damaged or defective.
• Fix: Test with another charger if available, or contact your hearing care provider for a replacement.

6. Temperature Issues:

• Charging may fail if the hearing aids or charger are in extreme heat or cold.
• Fix: Ensure you are charging in a room-temperature environment.

Next Steps:
If troubleshooting doesn’t resolve the issue, consult your hearing care professional for further assistance or a warranty claim.

A blinking light on your Widex hearing aid charger indicates an issue or status that requires attention. Here’s what it could mean and how to address it:

1. Charging in progress:

• What It Means: Blinking lights often indicate the hearing aids are actively charging.
• Fix: Wait until the light becomes steady, which signals a full charge.

2. Improper Hearing Aid placement:

• What It Means: The hearing aids might not be correctly positioned in the charger.
• Fix: Reinsert the hearing aids into the slots, ensuring proper alignment. Check for left/right markers if applicable.

3. Dirty charging contacts:

• What It Means: Dust or debris on the hearing aid or charger contacts may disrupt charging.
• Fix: Clean the contacts with a dry, soft cloth and try again.

4. Low battery or connection issue:

• What It Means: The hearing aids may be completely drained, or the charger is not fully connected to a power source.
• Fix: Verify the charger is plugged in securely and wait a few minutes for the charging process to stabilize.

5. Temperature problem:

• What It Means: The charger or hearing aids may be too hot or too cold.
• Fix: Move the charger to a room-temperature environment and retry.

6. Charger malfunction:

• What It Means: A persistent blinking light could indicate a charger defect.
• Fix: Try a different power outlet or consult your hearing care provider for repair or replacement.

If the blinking persists or the hearing aids don’t charge, contact your hearing care professional for assistance.

1. Prepare your supplies:
Have the replacement domes ready (same type and size as the current ones).
Use clean hands and work on a dry, well-lit surface.

2. Remove the old dome:
Gently pinch the existing dome between your fingers.
Pull it straight off the receiver wire or tube without twisting.

3. Inspect the receiver or tube:
Check the receiver end for any debris or damage.
Clean it gently with a soft, dry cloth or a hearing aid cleaning brush.

4. Attach the new dome:
Push the new dome firmly onto the receiver wire or tube until it clicks or feels securely in place.
Ensure it is fully attached to prevent it from detaching in your ear.

5. Check for fit and comfort:
Insert the hearing aid into your ear to ensure the new dome fits well and feels comfortable.

1. Check the current dome:
Look at the dome currently on your hearing aid. The size (e.g., small, medium, or large) is often printed on the packaging or indicated by your hearing care provider.

2. Assess comfort:

A properly fitting dome should:

• Sit securely in your ear canal without falling out.
• Feel comfortable without causing pressure or irritation.
• Not allow sound to leak or create feedback.

3. Measure your ear canal: If unsure, your hearing care provider can measure your ear canal to determine the right size.

4. Trial and adjustment: Try different sizes to find the best fit.

• Small domes: Suitable for narrower ear canals.
• Medium domes: Fit most users.
• Large domes: For wider ear canals or those needing a tighter seal.

5. Consult a professional:
If you’re experiencing discomfort, poor sound quality, or frequent feedback, consult your hearing care provider to verify the correct size.

1. Power off the hearing aid

Open the battery door or switch off the hearing aid to avoid damage while handling.

2. Remove the earpiece/dome

• Gently pull the dome or earpiece off the receiver.
• If you use a custom earmold, detach it according to the instructions provided by your hearing care professional.

3. Detach the old receiver

• On many models, the receiver is connected via a small plug or is clipped in place.
• Carefully pull or unclip the receiver from the hearing aid body.
• If there’s any noticeable resistance or a special locking mechanism, consult your manual or ask a professional.

4. Attach the new receiver

• Align the new receiver’s plug or clip with the hearing aid body.
• Push or click it gently into place. Avoid bending or twisting the wire excessively.

5. Reattach the earpiece/dome

• Carefully place the dome or custom earmold back on the new receiver.
• Check that it’s secure and properly seated to prevent sound leaks or discomfort.

6. Test the hearing aid

• Power the hearing aid on or close the battery door.
• Listen for any distortion or feedback. If you notice issues, recheck the connections or contact your hearing care professional.

Prepare your supplies:

• Obtain replacement tubes compatible with your Widex hearing aids.
• Have a small cleaning tool and a well-lit workspace ready.

Remove the old tube:

• Detach the tube from the hearing aid by gently twisting and pulling it off.
• Remove the dome or earmold from the tube, if applicable.

Clean the earmold (if reused):

• If you’re reusing the earmold, clean it with mild soapy water.
• Rinse thoroughly and let it dry completely before attaching it to the new tube.

Attach the new tube:

• Slide the new tube onto the earmold or dome securely.
• Attach the other end of the tube to the hearing aid, ensuring it fits snugly.

Trim the tube (if necessary):

• For a custom fit, use scissors to trim the tube length so it sits comfortably behind your ear.
• Avoid cutting too much; trim gradually and test the fit.

Test the fit and functionality:

• Insert the hearing aid and ensure the tube sits comfortably and securely in your ear.
• Check the sound quality to confirm the tube is properly connected.

Remove the tubes:

• Detach the tube from the hearing aid by gently twisting and pulling it off.
• Remove the dome or earmold attached to the tube, if applicable.

Rinse the tubes:

• Run lukewarm water through the tubes to flush out earwax and debris.
• Avoid using hot water, as it may damage the tube material.

Clean the tubes:

• Use a specialized hearing aid cleaning tool, such as a thin wire or air blower, to remove debris from inside the tube.
• Insert the wire carefully to avoid puncturing or stretching the tube.
  

Dry thoroughly:

• Shake out excess water from the tubes.
• Leave the tubes to air dry completely on a clean, dry surface before reattaching them.
• Use a hearing aid dehumidifier for faster drying if available.

Reattach the tubes:

• Once dry, reconnect the tubes to the hearing aid and reattach the dome or earmold.
• Ensure all parts are securely fitted.

Replace tubes every 3–6 months or sooner if they become stiff, discolored, or cracked.

Always use tubes specifically designed for your Widex hearing aid model.

If you’re unsure about replacing tubes yourself, consult your hearing care professional.